Geetaz Eclectic Beauty Bar Policies

All policies are designed to ensure an exceptional experience for every guest and to maintain the highest standard of service for our valued clientele.

 SCHEDULING AN APPOINTMENT

Appointments may be scheduled through either of the following methods:

• By phone at 732-317-2231. If unavailable, please leave a message with your name and contact number and we will return your call promptly.

• By submitting an appointment request form at www.geetaz.com.

All requests are acknowledged within 24–36 hours. A valid credit or debit card is required on file to secure a deposit and hold the appointment. Once your request is received, a team member will contact you to collect this information. By providing your credit card information, you authorize Geetaz Eclectic Beauty Bar to charge applicable fees in the event of a cancellation or no-show.

• A 50% non-refundable, non-transferable deposit is required to confirm all appointments.

• Appointments scheduled within 24 hours of the requested time require a 100% non-refundable, non-transferable deposit.

APPOINTMENT CONFIRMATION

Confirmation and reminder notifications are sent via text message 5 days and 48 hours prior to your scheduled appointment. Please reply C to confirm or X to cancel. Kindly ensure that the salon has your current mobile number on file.

CANCELLATION AND NO SHOW

To cancel an appointment, please use one of the following methods:

• Reply X to the confirmation or reminder text message.

• Call 732-317-2231 and leave a message if a team member is unavailable.

• Email us at geeta@geetaz.com.

We understand that schedules change; however, time reserved for your appointment is held exclusively for you. Late cancellations and no-shows prevent other guests from booking and result in lost service time. The following fees apply:

• Full deposit refund — if cancellation notice is provided at least 48 hours before the scheduled appointment.

• No refund, no credit — if cancellation notice is provided less than 48 hours before the scheduled appointment.

• 100% charge of the reserved service amount — for cancellations made less than 24 hours in advance or in the event of a no-show.

By providing your credit card information, you authorize us to apply the appropriate charges should any of the above circumstances occur. We appreciate your understanding and cooperation.

LATE ARRIVALS

We kindly ask that all guests arrive on time for their scheduled appointments. If you anticipate being late, please notify the salon as soon as possible. Guests arriving more than 20 minutes past their scheduled time may need to be rescheduled, at the stylist's discretion. In the case of multiple services, some or all may need to be rescheduled. Please note that the full cost of all originally booked services will apply regardless of late arrival. Our Cancellation & No-Show Policy will be enforced accordingly.

CHANGES TO SERVICES ON THE DAY OF APPOINTMENT

Guests will be charged for all services originally booked, regardless of any changes requested on the day of the appointment.

NEW GUEST HAIR COLOR SERVICES

An in-person consultation prior to booking a color service is strongly recommended for all new guests. This allows the stylist and guest to align on the desired outcome, discuss timing and pricing, and conduct a strand test if necessary.

PRICING

Service pricing is determined by the time required, products used, and the level of skill needed to achieve the desired results. Additional charges may apply for extra length or particularly dense hair. Pricing on our website reflects starting rates and is subject to change without notice. For color services, estimates are provided as approximations only. We encourage you to inquire about pricing prior to your service.

SERVICE ADJUSTMENTS

If you have any concerns regarding services received, please speak with your stylist before leaving the salon. All adjustments must be scheduled within 5–7 business days of the original appointment. Acceptance of completed services upon departure constitutes acknowledgment that the service was performed to the guest's satisfaction.

ALL SALES ARE FINAL. NO RETURN, REFUND OR EXCHANGE ON PRODUCTS OR SERVICES

All sales are final. We do not offer returns, refunds, or exchanges on products or services.